QMS 4 - EVALUATION & CONTINUAL IMPROVEMENT

4.1.3-1 Introduction

SLMTA 3 E-Learning Course Download Video
  • Overview
  • Resources

PURPOSE:

In this session, participants explore why a Just Culture is essential for continuous improvement and how their organization can strike a balance between no blame and individual accountability.

KEY MESSAGES:

  • Blaming employees creates a culture of fear and defensiveness that diminishes both learning and the capacity to continuously improve systems.
  • Not only does staff need to know how to recognize and report nonconformities, they must first feel safe in doing so.
  • Management must create a culture to support quality and achieve buy-in from staff for continual improvement efforts to be sustainable.

SELF ASSESSMENT:

Can you:

  • Articulate the importance of a Just Culture within an NCE reporting system?

Instructor(s)

Elde Mel Paladar

Mr. Paladar led the redesign of the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Malawi, he is a Project Manager at Adventist Health International, as well as Assistant Professor at the Department of Clinical Laboratory Science, Loma Linda University. Mr. Paladar has a Master of Science in Biochemistry and Molecular Biology. He is a SLMTA master trainer and has trained numerous laboratorians in the past decade.


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