1.2.1-1 Introduction to Management Tools and the process approach
SLMTA 3 E-Learning Course Download Video
Mapping a process (all the steps from the beginning to the end of an activity) is a tool that allows analysis and optimization of workflow and service delivery. In this activity, participants will map and create a table analyzing the Path of Workflow (PoW) process.
Mapping and analyzing processes are useful management tools. They provide an organized method of improving flow and evaluating issues that arise in the laboratory.
- Any process may be mapped, not just specimen flow.
Job Aid: Tips for process mapping presents valuable guidance for using the process mapping tool to jumpstart improvement upon returning to individual laboratories.
- The use of standardized procedures prevents variation in the system; thereby avoiding many pitfalls
- Map a process?
- Complete a process table?
- Use the process-mapping tool to improve flow and resolve problems in the laboratory?
Beatrice van der Puije
Ms. van der Puije helped redesign the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Ghana, Ms. van der Puije is a Public Health Program Manager at African Society for Laboratory Medicine (ASLM), a pan-African organisation strengthening medical laboratory networks and systems in Africa. Ms. van der Puije is a certified QMS Trainer, with a Master of Science Degree in Medical Immunology and Microbiology. She is a SLMTA master trainer and has trained numerous laboratorians in the past decade.