1.2.1-2 Introduction to Process Mapping and Activity Part 1

SLMTA 3 E-Learning Course Download Video
  • Overview
  • Resources


Mapping a process (all the steps from the beginning to the end of an activity) is a tool that allows analysis and optimization of workflow and service delivery. In this activity, participants will map and create a table analyzing the Path of Workflow (PoW) process.


  • Mapping and analyzing processes are useful management tools. They provide an organized method of improving flow and evaluating issues that arise in the laboratory.

  • Any process may be mapped, not just specimen flow.
  • Job Aid: Tips for process mapping presents valuable guidance for using the process mapping tool to jumpstart improvement upon returning to individual laboratories.

  • The use of standardized procedures prevents variation in the system; thereby avoiding many pitfalls


Can you:

  • Map a process?
  • Complete a process table?
  • Use the process-mapping tool to improve flow and resolve problems in the laboratory?


Beatrice van der Puije

Ms. van der Puije helped redesign the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Ghana, Ms. van der Puije is a Public Health Program Manager at African Society for Laboratory Medicine (ASLM), a pan-African organisation strengthening medical laboratory networks and systems in Africa. Ms. van der Puije is a certified QMS Trainer, with a Master of Science Degree in Medical Immunology and Microbiology. She is a SLMTA master trainer and has trained numerous laboratorians in the past decade.

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