1.2.3-1-Using Data to Improve the Lab
SLMTA 3 E-Learning Course Download Video
The balanced scorecard, a performance management tool, provides a snapshot of laboratory functions by presenting key quality indicators in an easy-to-read format. Scenarios provide practical opportunities to analyze and investigate laboratory quality data and implement the improvement cycle.
Using data is a cornerstone of laboratory improvement.
Quality indicators are metrics used to define and measure progress in improving the quality of laboratory services.
Key quality indicators are chosen because each one gives a unique viewpoint of the structure and processes of the laboratory. Using two, three, or more indicators simultaneously provides a broad integrative view of overall laboratory function.
Thoughtful data analysis, investigation, and brainstorming are required to jumpstart the improvement cycle.
The balanced scorecard is a performance management tool. The balanced scorecard provides an ‘easy-to-read’ snapshot of laboratory functions.
- Define the key quality indicators?
- Use the Balanced Scorecard to monitor laboratory quality and guide continuous improvement?
- Analyze a monthly summary of key quality indicators, investigate and identify possible underlying problems?
- Plan an improvement project using a PDCA cycle?
- Handout 1: Process Map with Quality Indicators (XC 16)
- Handout 2: Balanced Scorecard (XC 17)
- Handout 3: Quality Indicator Monthly Summary – A Case Study (XC 18)
- Worksheet 1: Quality Indicator Quiz (XC 19)
- Worksheet 2: Quality Indicator Investigation (XC 20)
- Job Aid 1: Monthly Laboratory Report Example (XC 21)
- Job Aid 2: Quality Indicator Monthly Summary Template (XC 22)
- Job Aid 3: Quality Improvement Project Plan (XC 11)
- Job Aid 4: Quality Indicator Program (1-05)
- 4-45 - Job Aid 1_Quality Indicators
- Homework 1.2.3 - Managing Performance- The Balance Scorecard
Beatrice van der Puije
Ms. van der Puije helped redesign the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Ghana, Ms. van der Puije is a Public Health Program Manager at African Society for Laboratory Medicine (ASLM), a pan-African organisation strengthening medical laboratory networks and systems in Africa. Ms. van der Puije is a certified QMS Trainer, with a Master of Science Degree in Medical Immunology and Microbiology. She is a SLMTA master trainer and has trained numerous laboratorians in the past decade.