QMS 3 - PATH OF WORKFLOW

3.1.1-1 Specimen Management

SLMTA 3 E-Learning Course Download Video
  • Overview
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PURPOSE:

The quality of the inputs to the laboratory directly determines the quality of the outputs.  Assuring that specimens are acceptable is an important function of laboratory management and is highlighted by this role-play.

KEY MESSAGES:

  • To preserve the quality of laboratory inputs, one must not accept specimens that are of poor quality, dangerous, improperly labeled, or not accompanied by a complete requisition.
  • Courteous, respectful, helpful communication is required in all customer service interactions and communications.
  • Specimen rejection is an opportunity for education.  Combining verbal and written communication regarding specimen acceptability is important for education of providers.  The ultimate goal is to preempt and prevent specimen rejection.

SELF ASSESSMENT:

Can you:

  • Determine specimen acceptability?
  • Communicate specimen acceptability policies clearly to laboratory users?
  • Plan & implement an improvement project with the goal of preempting and preventing specimen rejection?

Instructor(s)

Beatrice van der Puije

Ms. van der Puije helped redesign the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Ghana, Ms. van der Puije is a Public Health Program Manager at African Society for Laboratory Medicine (ASLM), a pan-African organisation strengthening medical laboratory networks and systems in Africa. Ms. van der Puije is a certified QMS Trainer, with a Master of Science Degree in Medical Immunology and Microbiology. She is a SLMTA master trainer and has trained numerous laboratorians in the past decade.


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