2.4.3-1 Service Call

SLMTA 3 E-Learning Course Download Video
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To have a mutually beneficial relationship with a supplier, the laboratory must be able to clearly communicate their concerns and questions.

 In this activity, participants will learn various ways of communication and what information they need to communicate.


  • Communication is essential in developing a mutually beneficial supplier relationship.
  • Laboratory has an active role in the supplier relationship.
  • Speak the language leadership will want to understand
  1. production and money.


Can you:

  • Identify their role and responsibility in a mutually beneficial supplier relationship.
  • Describe concrete ways to articulate the laboratory’s quality needs. 


Elde Mel Paladar

Mr. Paladar led the redesign of the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Malawi, he is a Project Manager at Adventist Health International, as well as Assistant Professor at the Department of Clinical Laboratory Science, Loma Linda University. Mr. Paladar has a Master of Science in Biochemistry and Molecular Biology. He is a SLMTA master trainer and has trained numerous laboratorians in the past decade.

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