1.2.3-2 Balance Scorecard Activity Part 1 Introducing Quality Indicators 2024
Illuminating the Path to ISO 15189 (SLMTA 3) e-Learning Course Download Video
- Overview
- Resources
PURPOSE:
The balanced scorecard, a performance management tool, provides a snapshot of laboratory functions by presenting key quality indicators in an easy-to-read format. Scenarios provide practical opportunities to analyze and investigate laboratory quality data and implement the improvement cycle.
KEY MESSAGES:
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Using data is a cornerstone of laboratory improvement.
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Quality indicators are metrics used to define and measure progress in improving the quality of laboratory services.
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Key quality indicators are chosen because each one gives a unique viewpoint of the structure and processes of the laboratory. Using two, three, or more indicators simultaneously provides a broad integrative view of overall laboratory function.
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Thoughtful data analysis, investigation, and brainstorming are required to jumpstart the improvement cycle.
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The balanced scorecard is a performance management tool. The balanced scorecard provides an ‘easy-to-read’ snapshot of laboratory functions.
SELF ASSESSMENT:
Can you:
- Define the key quality indicators?
- Use the Balanced Scorecard to monitor laboratory quality and guide continuous improvement?
- Analyze a monthly summary of key quality indicators, investigate and identify possible underlying problems?
- Plan an improvement project using a PDCA cycle?
- 1-05 - Job Aid 4_Quality Indicator Program.pptx
- 4-45 - Job Aid 1_Quality Indicators.pdf
- Homework 1.2.3 - Managing Performance- The Balance Scorecard.pptx
- XC 11 - Quality Improvement Project Plan worksheet.docx
- XC 16 - Process Map with Quality Indicators.ppt
- XC 17 - Balanced Scorecard.doc
- XC 18 - Quality Indicator Monthly Summary Case Study.doc
- XC 19 - Quality Indicator Quiz.doc
- XC 20 - Quality Indicator Investigation Worksheet.doc
- XC 21 - Monthly Lab Report (Example).xls
- XC 22 - Quality Indicator Monthly Summary.doc
Instructor(s)
![](/uploads/facilitators/beatrice-van_3.png)
Beatrice van der Puije
Ms. van der Puije helped redesign the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Ghana, Ms. van der Puije is a Public Health Program Manager at African Society for Laboratory Medicine (ASLM), a pan-African organisation strengthening medical laboratory networks and systems in Africa. Ms. van der Puije is a certified QMS Trainer, with a Master of Science Degree in Medical Immunology and Microbiology. She is a SLMTA master trainer and has trained numerous laboratorians in the past decade.