QMS 4 - EVALUATION & CONTINUAL IMPROVEMENT
4.1.3-3 Balanced accountability
Illuminating the Path to ISO 15189 (SLMTA 3) e-Learning Course Download Video
- Overview
- Resources
PURPOSE:
In this session, participants explore why a Just Culture is essential for continuous improvement and how their organization can strike a balance between no blame and individual accountability.
KEY MESSAGES:
- Blaming employees creates a culture of fear and defensiveness that diminishes both learning and the capacity to continuously improve systems.
- Not only does staff need to know how to recognize and report nonconformities, they must first feel safe in doing so.
- Management must create a culture to support quality and achieve buy-in from staff for continual improvement efforts to be sustainable.
SELF ASSESSMENT:
Can you:
- Articulate the importance of a Just Culture within an NCE reporting system?
Instructor(s)
Elde Mel Paladar
Mr. Paladar led the redesign of the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Malawi, he is a Project Manager at Adventist Health International, as well as Assistant Professor at the Department of Clinical Laboratory Science, Loma Linda University. Mr. Paladar has a Master of Science in Biochemistry and Molecular Biology. He is a SLMTA master trainer and has trained numerous laboratorians in the past decade.