QMS 2 - RESOURCE MANAGEMENT
2.4.3-1 Service Call
Illuminating the Path to ISO 15189 (SLMTA 3) e-Learning Course Download Video
- Overview
- Resources
PURPOSE:
To have a mutually beneficial relationship with a supplier, the laboratory must be able to clearly communicate their concerns and questions.
In this activity, participants will learn various ways of communication and what information they need to communicate.
KEY MESSAGES:
- Communication is essential in developing a mutually beneficial supplier relationship.
- Laboratory has an active role in the supplier relationship.
- Speak the language leadership will want to understand - production and money.
SELF ASSESSMENT:
Can you:
- Identify their role and responsibility in a mutually beneficial supplier relationship.
- Describe concrete ways to articulate the laboratory’s quality needs.
Instructor(s)
Elde Mel Paladar
Mr. Paladar led the redesign of the classroom-based SLMTA 3 curriculum for on-line delivery and will serve as an instructor and facilitator of the e-learning course. Based in Malawi, he is a Project Manager at Adventist Health International, as well as Assistant Professor at the Department of Clinical Laboratory Science, Loma Linda University. Mr. Paladar has a Master of Science in Biochemistry and Molecular Biology. He is a SLMTA master trainer and has trained numerous laboratorians in the past decade.